Shipping and Return Policy

  • We are currently on 72 hour shipping. Because of unusually high demand, orders are currently taking 2-3 working days to get through our warehouse. Air and all Domestic Express shipments are still being shipped the same day, as long as the order is placed prior to 1 pm eastern time.

    We are doing our best to get caught up, and hope to be back to 24 hour shipping within a week or so.

  • We ship worldwide from our warehouse located in Harrington, Delaware. We ship via UPS or the United States Postal Service whenever possible. Shipment time varies from 1-8 business days, depending on your proximity to Delaware.

    Calculate shipping charges based on this chart.

    Order Value Shipping & 
    Handling Charge

    Order Value Shipping & 
    Handling Charge
    Under $20.00 $7.99
    $75.01 - $100.00 $12.99
    $20.01 - $50.00 $8.99
    $100.01 - $150.00 $14.99
    $50.01 - $75.00 $11.99
    $150.01 - $200.00 $17.99



    $200.01 and over $19.99

    The chart applies to orders shipped to any address within the Lower 48 United States.

    NEXT DAY, SECOND DAY, and THIRD DAY shipment are available at published Rates. The shopping cart system will calculate the rates as you place your order.

    We Ship from Harrington, Delaware. The map below shows estimated delivery time in transit  for addresses within  the 48 contiguous US states.   Keep in mind that it takes time to process, pack, and prepare an order for shipment, and delivery time will vary accordingly.  Federal Express and UPS operate Monday - Friday, excluding most major holidays. Off days are not included in transit calculations. 

    As we approach a holiday, it may be a good idea for customers west of the Mississippi to use Express Shipping (Next Day, Second Day or 3-Day Select.

    We offer standard ground service, as well as a variety of express services. Our Express shipment cutoff is 1:00 PM, Eastern time. Orders with express shipping (Next Day Air, Second Day Air, Three Day Select) placed before 1:00 PM, Eastern time will be shipped the same day. Express orders placed after the cutoff will be shipped the following business day. Please note: UPS operates Monday through Friday (excluding holidays).

    Delivery Times

  • International Shipments: We ship worldwide. Shipping and handling charges will vary with the weight of the a package and distance. We try to ship via the United States Postal Service whenever possible. Please allow extra time for delivery of internationl orders. Delivery time will range from two to six weeks, depending on the destination. Certain countries have size restrictions on packages and cannot be shipped via parcel post. In these cases we must use a courier service, and the cost can be considerably more. Our shopping cart will calculate the shipping and handling charges and give you the opportunity to choose prior to submitting your order. Customs and duty are not included in the shipping and handling charges. Please contact you local authorities about costs and import regulations.
  • Drop Ship and Special Order Items:  Certain item we catalog are stocked and shipped by the manufacturers.  These items are identified as Drop Ship or Special Order items.   These types of items are normally shipped within 3-4 days of the date the order was placed.  In certain circumstances, there will be further delays, generally caused by the manufacturing process.  In these unusual circumstances, we will inform you of the expected delivery time.  Tracking numbers for these items are generally available a day or so after the shipping date. Because of the special nature of these types of orders, your credit card will be charged for the item at the time you place your order.
  • Returns: You can return anything that you purchase from us, for any reason, for a full refund, within 30 days of purchase. All returned items must be returned in the same condition as when shipped. We do not accept returns on used merchandise.
    Re-pack the items in a sturdy box with a copy of the original packing slip, if available. There are instructions and a return form on the back of the packing slip. This return form makes it easier, but is not necessary. If not available, include a detailed note explaining exactly what you want us to do (exchange, refund, credit). Send the package prepaid and insured by UPS GROUND or the US POSTAL SERVICE. For your protection, please insure the package. Used, misused, or incomplete items are not returnable. Merchandise returned more than 30 days from the date of receipt are subject to a 20% restocking fee, and are eligible for a merchandise credit only. Special order and personalized items are not returnable.

    Our return address is:

                Chick's
                attn: Returns
                18011 South Dupont Highway
                Harrington, DE 19952